Claims and complaints.

We are constantly striving to improve. Therefore, your feedback and complaints are welcome. It's how we learn.

Note: Please only provide feedback on SBB here. For feedback on other transport companies, please contact them directly. 

Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), available every day from 5am to midnight.

Form steps

What is the subject of your complaint?

About my train journey.

About a station / stop.

About a ticket / travelcard / product.

About staff.

About the railway infrastructure.

Information about your claim.

Please indicate the route / section of the route affected and the date.

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Documents.

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Information about your claim.

Experienced a delay while travelling and want to claim a refund? You can find the information and claim forms at sbb.ch/en/passenger-rights

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Documents.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

Did you receive a parking fine? Please visit sbb.ch/en/gnf
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Information about your claim.

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Information about your claim.

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Information about your claim.

Would you like to have a ticket refunded? Information and forms can be found at sbb.ch/en/refund
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Information about your claim.

Would you like to have a ticket refunded? Information and forms can be found at sbb.ch/en/refund
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Documents.

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Important.

If you wish to register claims for damage or delays as a result of which you had to make emergency purchases or hire replacements (with receipts in either case), you can do so within 7 days by submitting the following form sbb-ch-proxy.wonderroad.net/gepaeck-schaden

Information about your claim.

Do you wish to make a complaint regarding the following luggage transport issues: notification of your collection or delivery arrived too late or did not take place – carrier did not arrive during the agreed-upon collection or delivery time period – unfriendly staff – some other complaint? If so, please describe the situation here.
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Information about your claim.

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Did you receive a fine?

Please visit sbb.ch/en/rogF

Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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My contact details.
Title

Further content

SBB Contact Center

Tel. 0848 44 66 88

CHF 0.08/min.

(available 24/7)